Verizon was created from the merger of two former divisions of the Bell Company, which had changed its name to AT&T before it was broken up. The Bell Company was created by the inventor of the telephone, Alexander Graham Bell. The two divisions that formed Verizon were Bell Atlantic and NYNEX.
Fiber-optics can transport data faster than wire cables. Each fiber-optic cable contains a bundle of glass strands, with each strand about the thickness of a human hair. Digital messages are transmitted along each glass strand as a beam of light. The strand retains the light even where it bends around corners. Light doesn’t cross over from one strand to another.
Fiber-optic is much more expensive than wire cable.
The name Fios stands for “fiber-optic service.”
Verizon Fios is the industry leader in customer satisfaction. The American Customer Satisfaction Index (ACSI) is a leading market research organization and it publishes an annual survey that reports its investigations into the perceived quality of the USA’s telecommunications service providers. This is the ACSI Telecommunications Report.
Among other data in its 2019 edition, the survey ranks the USA’s major ISP by customer satisfaction ratings, expressed as percentages. It also shows the scores for the previous year. Verizon Fios came top among the largest ISPs in the USA for customer satisfaction. The customers of this internet service provider on average expressed their satisfaction with the company at 70 on a scale of 0 to 100. That put Verizon Fios in the number one slot in 2018 and again in 2019 when it achieved the same customer satisfaction rating.
The Federal Communications Commission published its Report on Consumer Fixed Broadband Performance in the United States in December 2018. This is an annual survey and the 2018 edition is currently the latest installment. Of the many service quality factors that the FCC investigated for its report, it wanted to identify how the USA’s internet service providers actually delivered on the speed promises written into their publicity.
The FCC derived the averages of the measured upload and download speeds attained in customer households during peak usage times for each provider. Those speeds were then plotted against the advertised speeds for that service.
The FCC investigation results reflected very well on Verizon Fios. It actually exceeded its advertised speeds for both uploads and downloads.