All prices are all subject to tax. Customers that choose the Internet 400 or Internet 1Gig plans will get a $50 Amazon gift card as a signing bonus.
The modem offered by Suddenlink includes a Wi-Fi router. You don’t have to rent a modem from the company, but if you connect your own instead, you need to get approval on the suitability of that modem from Suddenlink. Alternatively, Suddenlink will sell you a modem for $80. However, that doesn’t include a Wi-Fi router.
A straightforward installation is free. However, if you need a network socket fitted, or if you want multiple devices in your home set up, there is a charge of $50. Regardless of whether the new customer already has a modem and which installation type is chosen, the company will charge an additional activation fee.
There is no explanation on the Suddenlink website for the Network Activation Fee. It is hard to understand why that charge can’t be folded into the monthly fee for the internet service. Optimum makes the same charge, so it must originate with the policy of Altice, the parent company of both internet providers.
The discount period lasts for 12 months. The customer is tied into a contract for that period and will have to pay an early termination fee (ETF) for breaking the contract during that period. The ETF is up to $200, but reduces with each month that passes, leaving fewer months remaining on the contract at the point of termination. Suddenlink offers a 30-day money-back guarantee and those customers that use the option to backout in the first month don’t have to pay the ETF.
Altice Advantage Internet
Low-income households can get a special rate for Suddenlink internet services. This plan is called Altice Advantage Internet. This service costs $14.99 per month and that price includes a modem. The service has a typical speed of 30 Mbps.
Households qualify for the plan if they meet one of the following criteria:
- Eligible for or participates in the National School Lunch Program (NSLP)
- New York City resident and attends a New York City public school
- Eligible for or receives Supplemental Security Income (SSI) and 65 years of age or older
- Veteran receiving state or federal public assistance
Subscribers to the plan have to pay an installation fee of $20. The plan includes a 30-day money-back guarantee.