Cox Communications is also known as Cox Cable because it is a major cable TV provider. The privately-owned company ranks as the third-largest cable TV network in the USA.
In addition to channeling TV to its customers, Cox uses its cable network to provide telephone services and internet. The company is the seventh-largest telephone carrier in the United States and it has more than 3.5 million internet customers.
The Atlanta-based service set up its cable TV system in 1962. Cox Communications expanded its network through acquisitions and added telecommunications services to its activities in 1993. At first, the company only provided telephone systems to businesses. However, it began its residential telephone service in 1996. Cox added wireless phone services in 2010. However, it never got into the fixed wireless internet business, focusing its internet provision on its cable network.
One more service supplied by Cox is a smart, internet-linked home security system, which it launched in 2010. This service is called Cox Homelife.
Cox Communications/Cox Cable only offers cable internet.
All of the above charges are subject to tax, which is charged on top of the stated fees – except for the Straightup Internet plan where taxes are included in the price.
The Straightup Internet price includes all fees and also includes a free Wi-Fi router. The plan is pre-paid month to month and you can keep the router if you decide not to continue with the plan.
The Connect 2Compete plan is only available to qualifying low-income families. In order to prove eligibility, the household must be part of one of these assistance programs:
Cox cable also offers bundles for TV, internet, and landline telephone combinations.
All plans include a 30-day money-back guarantee. Cox home internet customers are allowed free access to the Cox Wi-Fi hotspot network in public places around the USA.
Cox Communications has an excellent reputation management strategy that reaches out to the community. Each state division of Cox Communications makes charitable donations through a Community Investment Grant program.
Cox also uses sports team sponsorships in a number of states to raise its affinity with local communities. These sponsorships include the Arizona Diamondbacks and the San Diego Padres MLB teams, the NFL teams Arizona Cardinals, New Orleans Saints, and Las Vegas Raiders, the NBA’s New Orleans Pelicans, Oklahoma City Thunder, and Phoenix Suns, the NHL Arizona Coyotes and the Las Vegas Golden Knights, plus 13 college sports teams.
Cox deploys an Alternative Energy Project to reduce its energy draw and its carbon footprint. This helps to reduce costs but also attracts approval from environmentally conscious potential customers. Cox Communications has been praised for its workplace diversity, scoring eighth on the list of the Top 10 Companies for African Americans. DiversityInc magazine put Cox Communications number 13 on its 2018 ranking of the Top 50 Companies for Diversity.
The Cox Cable data cap is 1 TB (1024 GB) per month of data usage. The company offers an Unlimited Plan as an extra charge and also a 500 GB Additional Data Plan. Users who haven’t paid for extra or unlimited data get charged $10 per 50 GB block of additional data usage. The Unlimited plan is included for free with the Gigablast plan.
The Wi-Fi hub needed to connect to the network is charged for at a rate of $10.99 on all plans except for the Straightup Internet plan. You are allowed to use your own modem/router, in which case the equipment charge is not applied.
All plans, except for Straightup Internet have an add-on charge for installation. This is $20 for self-installation or $75 if a technician installs the system.
All of the internet plans offered by Cox Cable require a one-year contract. This year also covers the discount offered for new customers. The early termination fee (ETF) is variable and depends how long you have left on your contract when you break it. The maximum ETF is $120. There is no EFT for cancellation within the first 30 days of the contract.
The Cox service offers customers an option to avoid a contract on its regular plans and have a month-to-month arrangement. This option incurs a fee of $10 per month on top of the plan charges.
The only exception to the Cox Cable contract requirement is the Straightup Internet service, which is a prepaid plan and does not require a contract. The Connect2Compete plan also doesn’t have any term requirements.