Earthlink is an internet service provider based in Atlanta, GA, that claims 5.4 million subscribers.

2. What service can Earthlink provide for me?

Earthlink mainly provides internet access, via dialup, cable, and DSL modems, in a variety of different packages for different prices. In addition, Earthlink offers DSL-powered phone service, as well as a series of webhosting services and programs for internet use.

3. What different internet packages are available from Earthlink, and how much do they cost?

Earthlink’s packages are easily listed on their front page, including basic prices. Prices may vary according to location.

4. What is DSL?

DSL, or Digital Subscriber Line, is an internet connectivity type that uses phone lines that reach internet service provider lines directly, using new forms of optical phone lines. They allow increased internet speeds, comparable to cable modems.

5. What modems are compatible with Earthlink?

Earthlink is compatible with most dial-up, cable, and DSL modems. If your modem isn’t working, call Earthlink at 1-888-Earthlink, or talk to their support line via chat at support.earthlink.net/chat

6. What digital phone service can Earthlink provide?

Earthlink offers a digital phone service coupled with a DSL internet plan. Features of the phone plan include:

• Voice over Internet Protocol calling; the DSL connection will prioritize phone calls over internet use.
• DSL internet connection, with two options: 1.5Mbit/s or 8Mbit/s.
• Local and Long Distance services provided
• Installation on existing phone line–keep your old phone and number.
• Enhanced Voicemail
• 3-Way Calling
• Caller ID with Blocking
• Call Forwarding
• Call Return
• Call Waiting with ID
• Click-to-Dial from your myVoice address book
• Do Not Disturb; silences phone so you won’t be bothered.
• Low International rates
• Coupled bill with internet service

7. What web site hosting does Earthlink provide?

Earthlink provides Web hosting services for its customers, in three packages:

• Startersite: Domain name, server hosting with 5GB of storage and 20GB of monthly data transfer, free setup and software for web design, and 100 e-mail boxes, and more tools for building and maintaining your website.
• Prosite: All of Startersite’s benefits, with increased storage space and monthly data transfer, and 200 e-mail boxes.
• Premiumsite: All of Prosite’s benefits, with even more storage space and monthly data transfer, and 500 e-mail boxes.

In addition, Earthlink provides a way to sell products online through three packages devoted to making a store site, powered by Miva Merchant:

• Earthlink Store: Similar benefits to Startersite, with up to 50 items to sell.
• Earthlink Superstore: Similar benefits to Prosite, with up to 100 items to sell.
• Superstore Unlimited: Similar benefits to Premiumsite, with an unlimited catalog size.

8. What programs does Earthlink provide?

Earthlink also sells bundled software for its customers to protect their PCs, stay connected safely online, and more. These products include:

• EarthLink Protection Control Center
• Norton 360
• Norton AntiVirus
• Attack Shield
• Anonymous Email
• PC Finetune
• Internet Call Waiting
• Home Networking
• Email by Phone
• Total Access; an Earthlink connection accelerator
• Premium Mail
• Earthlink Toolbar
• My Earthlink
• Family Content Bundle
• Static IP

Some of these programs are free to download. Some come with a subscription with Earthlink. Some are available to purchase online.

8. How much do these packages cost?

Earthlink’s internet service package prices are listed on their front page. Their digital phone service price varies on your location and the type of DSL connection. Their web-hosting service costs as follows (not including extra fees):

• Startersite: $9.88/month
• Prosite: $17.48/month
• Premiumsite: $42.98/month
• Earthlink Store: $14.98/month
• Earthlink Superstore: $24.98/month
• Superstore Unlimited: $49.98/month

9. How can I learn more?

The best place to learn more about Earthlink’s products and services is to start with their website, with an easy-to-browse catalog.

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Earthlink Frequently Asked Questions